We have everything you need to provide the best quality service for your customers.

A PBX functionality that allows multiple lines and also provides XML-RPC control of live calls, Interactive voice response (IVR), Public switched telephone network (PSTN) interconnection ability supporting both analog and digital circuits, Voice over IP protocols including SIP, Asterisk and others.
Computers (Each workstation has a Pentium Processor G2030 3.00 GHZ, 4 GB RAM, minimum 320 GB HDD, Accutone Headset and 15” LCD monitors.
High Speed Internet
Virtual Predictive Dialer (Pre-recorded messages).
Back Up Service, ACD & CTI.
Call Recording Management Technology (Software)
A microwave Back Bone communications system.

Specialized call center staff with up to 15 years of experience and continuous education at the best institutions such as Tecnológico de Monterrey (ITESM), Instituto Mexicano de Teleservicios (IMT), Bureau Veritas (BV), Secretaría de Economía (SE), among others.
A human resources department is performing human resource management, overseeing various aspects of employment, such as compliance with labour law and employment standards, administration of employee benefits, and some aspects of recruitment and dismissal.
A quality department which assess call center performance by how well business objectives are being achieved, and to what extent agents, technology and management are working together towards the common goal of better service.
Traffic & Statistics department

Installed capacity of up to 170 workstations with the possibility of increasing it upon client’s request.
Telecommunication’s SITE (Voice & Data center, Servers, Security, Power supply, Air conditioning & cooling and fire control).
Training facilites.
Cafeteria.
Dinner.
Lockers.